Reporting Issues or Requesting Changes

You have two easy ways of reporting issues or problems with EasyPush or suggesting enhancements and changes. You can either send an email to the mailing list or you could come here and open a New Ticket. Opening a new ticket, vis-a-vis reporting problems over the mailing list has certain advantages, though.

The tickets functionality in Trac lets all of us track progress on various tasks related to EasyPush development - whether is it fixing small problem, developing major features or documenting various aspects of EasyPush. Opening a ticket gives a unique ID to the issue you are reporting.

Here are the steps to follow to open a new ticket with EasyPush:

1. New Ticket

Click on New Ticket? on the top right of this page

2. Mail address

Fill in your mail address in the Your email or username field.

If you are going to be participating in EasyPush development regularly, it would be more useful to  register an account for yourself. Once you login, your username will be use automatically and you won't have to type anything here at all.

On the other hand, if you are reporting just a one-off issue, you could just type in your email address here. You could also leave this field to its default value of anonymous. But then we would not be able to get back to you with more details or notify you once things are sorted out.

3. Short summary

The Short Summary field should be used to include a one line description of the problem. This is the text that will show up in search results, in ticket reports, in the subject fields of email alerts, in RSS feeds and so on. A good single line description will ensure that anyone looking at the ticket or email will immediately understand what type of issue you are trying to report.

4. Ticket type

EasyPush Trac supports a Ticket Type field. Available ticket types include: defect, enhancement or task. If you are reporting a problem or bug with EasyPush, please set the ticket type to defect. If you are requesting an enhancement or suggesting a change, please set the ticket type to enhancement. The task ticket type can be used to report various generic Easyush related tasks.

5. Full description

The 'Full description' field is used to include all other information about the issue you are reporting. You can type in a detailed description of the problem or enhancement. In case of a crash or an error, you can even copy & paste the exact error message into this field along with other useful information like what you were doing when you got the error, how to replicate the problem and anything else that you might like or need to tell us.

If you have taken a screenshot of the screen when the error happened, you could also attach the screenshot image by enabling the I have files to attach to this ticket. In case you are attaching a file, we will earnestly request that you limit the attachment file type to image formats like .jpg, .png, .bmp in case of screenshots or content formats like PDF, Plain Text or HTML.

6. Ticket properties

While filing the ticket you should also set at least the following ticket properties:

1. Priority - What priority would you want to allocate to the ticket?
2. Component - Choose which component the ticket is related to.
3. Version - Choose the version of EasyPush where you encountered the problem.

7. Submit the ticket

Once you're done filling in these details, you can should click on Submit Ticket button to save the ticket. You will get an email with the ticket contents along with the ticket number over email.

The general convention is to open us a new ticket for each issue unless most issues are regarding the same component and too small to have separate tickets dedicated to them.